Terms and Conditions

General

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Buy Organics Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions'. All transactions with Buy Organics Ltd will be governed by these terms and conditions.
All references to the 'company', 'us', ‘our’ or 'we' will refer to Buy Organics Ltd. All references to ‘you’ or the ‘customer’ shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL's owned by Buy Organics Ltd. All references to ‘standard orders’ include all products other than collections of wines, beers and drinks, mattresses and beds, and paints other than sample pots of paints and varnishes.

Prices and Tax Charges
All prices are shown in pound sterling (£) and are stated both exclusive and inclusive of UK VAT at the current rate unless clearly stated otherwise. All orders are charged in GB pounds. Your local card provider will bill you in your local currency. You must check your local currency conversion rate for the cost in your local currency. All orders sent to countries outside the EU are VAT exempt and we will charge these at the pre VAT price. It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Payment
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), telephone, and cheque by post. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.
All online and over the phone and postal payments are made through Protx. After placing your order the server will transfer you to Protx secure payment server through which you will make your payment. Once this has been done, you will be transferred back to the BuyOrganics website. In this way you can be rest assured that your payments are being made in as secure an environment as possible. Payments taken over the phone are put through to Protx immediately and a receipt will be sent with your goods. Postal payments by cheque or money order will need to clear first before your order can be dispatched. This may take up to 3 working days. All orders and shipping are quoted in Pound Sterling. All payments are taken in Pounds Sterling, please check your statement for the local currency equivalent.

Security
We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties.

(For Netscape click the 'security' icon on the tool bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to view, menu, find 'Internet Options' click on 'Advanced' and check the SSL2 and SSL3 boxes. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.)

Orders out of stock
Buy Organics Ltd aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order.

Alcohol and the Law
Under UK law, we are unable to sell alcoholic drinks for consumption by anyone under the age of 18. When you place an order for alcohol with Buy Organics Ltd, you are confirming that you are at least 18 years old and that you will not provide alcohol to be consumed by anyone under the age of 18.

Packaging materials
We use biodegradable void fill and paper bubble wrap, in our boxes where possible, all of which break down quickly and naturally. We use paper tape to seal our boxes making the majority of the package recyclable plus all the paper and envelopes we use within the business are made from recycled materials. Mostly, padded bags are used for small orders, these are made from a high percentage of recycled materials, the padding which puffs up in transit, is made from shredded newspapers. The bags are burst resistant and offer maximum protection for fragile items. Wherever possible all outgoing parcels are packed using materials re-cycled in-house, reducing the waste we generate and our resource consumption

Delivery

Orders will be shipped within 1 – 7 working days unless otherwise stated. Where possible we try to ship directly from the manufacturer to you in-order to cut down on product miles that our goods do. We trust that customers will understand if some goods arrive separately for this reason. You will not be charged extra for this.

Goods are shipped either through Royal Mail recorded delivery or through a courier company, we use Parcel line at the moment because they are reliable and friendly. if you ever find otherwise, let us know! Goods over 1750 kg will be shipped via Parcel Line, goods under this weight will be shipped via Royal mail. There is an extra charge for Saturday delivery on items that are shipped through Parcel Line.

Delivery prices are determined by weight, we do this to ensure that you are only charged what it costs me to pack and ship the items to you. We have tried to work this out in bands to make it more cost effective. Hence if you look at the chart below you’ll see that we charge you a fixed cost for shipping anything under 100g and a fixed cost for anything over 100g up to 200g. This means that if you buy a little bit more you will not get charged a lot more. We do not charge you according to how much money you spend with us as we don’t think this is entirely fair. Cost of delivery of items to addresses in UK mainland is capped at £7.91 despite what you buy. You will not pay more than this.

It is strongly advised that customers provide a delivery address where someone will be available to collect delivery items from Monday to Friday. If you expect to be out when the delivery is likely to be made, please advise us of a neighbour’s address or secure place where your order can be left. We cannot guarantee that the goods will be left in the place you designate, especially if sent through Royal mail. Unfortunately that’s all down to your if your local postman is in a good mood!

If you have requested that orders be left in a secure place designated by yourself, buyOrganics cannot take responsibility for it if it goes missing. Any replacements will be made at the discretion of the company. If no one is available to receive the goods and it cannot be left for you at the delivery address then you will be left a card, with details of collection or re-delivery. Larger orders over 1kg that have been sent through another carrier will be re-delivered up to 3 times following the first failed delivery attempt. Should you then be unavailable the package will be returned to us and you may be liable to pay the returned postage cost which will be the same as the outgoing charge in-order to receive your goods.

A failed delivery charge of £20 will be charged on deliveries of mattresses where no one is there to receive them. This is because we arrange it with you previously, so you don’t get any surprises.

Prices for Postage & Packing are available here

Local Delivery
Live local to Stanmore, Middlesex?
Customers living in certain postal areas, HA0, HA1, HA2, HA3, HA4, HA5, HA6, HA7, HA8 and HA9 may have standard orders delivered to their home free of charge, we can arrange a convenient time for delivery to suit you. You can email me on mail@buyorganics.co.uk Or call me on 0208 952 1424 to take advantage of this.

International delivery out side of UK mainland
The maximum weight of goods that can be ordered online is 30kg. Orders over this weight will need a shipping quote. Please contact us at mail@buyorganics.co.uk for this. All international orders are shipped through first class mail. Prices to ship internationally are a little more expensive because we send them recorded and signed for delivery through Royal mail. This is ensures that the goods you have spent money o get to you safely. Dispatch is normally within 24 to 48 hours of ordering. Most orders to Europe arrive 2 to 4 working days after dispatch. Most orders to USA, Japan etc arrive 3 to 5 working days after dispatch. Proof of posting is obtained on all orders.

Paints, Wines and Beers cannot be shipped internationally at this time. Orders of over 50 cases of wine or Beer maybe considered.

All prices are shown in pound sterling (£) and are stated both exclusive and inclusive of UK VAT at the current rate unless clearly stated otherwise. All orders are charged in GB pounds. Your local card provider will bill you in your local currency. You must check your local currency conversion rate for the cost in your local currency. All orders sent to countries outside the EU are VAT exempt and we will charge these at the pre VAT price. It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), telephone, and cheque by post. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.

All online and over the phone and postal payments are made through Protx After placing your order the server will transfer you to Protx secure payment server through which you will make your payment. Once this has been done, you will be transferred back to the BuyOrganics website. In this way you can be rest assured that your payments are being made in as secure an environment as possible. Payments taken over the phone are put through to Protx immediately and a receipt will be sent with your goods. Postal payments by cheque or money order will need to clear first before your order can be dispatched. This may take up to 3 working days. All orders and shipping are quoted in Pound Sterling. All payments are taken in Pounds Sterling; please check your statement for the local currency equivalent.

Mattresses/Beds
For bespoke items (mattresses, beds, furniture) delivery usually takes 4-6 weeks following the placement of an order. We will contact you directly to arrange a date on which the mattress will be delivered. Delivery conditions are according to the manufacturer’s terms and conditions as stated below. Mattresses incur a £12 - 45 heavy delivery charge for all orders to the UK mainland. Overseas customers and customers outside of mainland UK will be contacted directly in-order to arrange postage and packaging at the time of placing your order. Carrier deliveries are made from Monday to Friday (Saturday with a surcharge) No product will be dispatched without an agreed delivery date.

If you are not available to take collection of your goods on the arranged date, a charge of £25 will be made to cover part of the cost of the failed delivery.

The carrier will have left their card with contact details. It is in your interest to contact them as soon as possible since every extra journey your goods make increases the likelihood of damage. If the carrier fails to deliver for reasons beyond their control they will contact you at the earliest possible opportunity.

Mattresses can be difficult to handle, please ensure that you have enough help on hand when your delivery takes place. We ensure that the packaging is sufficiently strong to cope with all normal handling. When your goods arrive, please ensure that there are no rips or tears to the mattress and/or that the bed has not been scratched or damaged. The driver is allowed to wait for 10 minutes while you do this. Please ensure that you have enough people on hand to help you carry the goods and that the mattress does not bend or fold over on itself, this may cause irreparable damage and is not covered by your guarantee.

In the unlikely event that there is any damage when the goods arrive, please DO NOT accept delivery, DO NOT sign the delivery sheet, instead ask the driver for a damaged freight report which will need your signature. Contact us as soon as is practicable. Goods are not covered by transit insurance once you have accepted delivery. Your statutory rights are not affected.

Drinks
Wines, juices, ciders (75cl) and spirits are sent out in multiples of 12 bottles.
You can mix the cases as you wish through our collections page. Beers and ciders (33cl and 50cl) are sent as cases of one type, in 20's or 24's depending on the type.
Minimum order is one case. Orders are sent with a two day carrier, who will deliver during the day, Monday to Friday. We are not able to specify a time but you can request that the case be left with a neighbour or in a safe place if you are out.
We aim to deliver within a week of receiving your order, usually within 3 days, although delays are likely at Christmas.
If there are any items out of stock we will substitute with an item of similar style and quality. If you do NOT want us to do this, and would like us to contact you regarding substitutions, please make a note of this in the comment box and we will either phone or email you.

Paint
All orders are normally dispatched within 7 days; if there is likely to be a delay we inform you as soon as possible. Orders are delivered from Monday to Friday. We aim to ship within one day of receiving an order and orders received before 11am are usually dispatched same day. Orders placed after 11am on Friday, any time on Saturday or Sunday are not packed until Monday at the earliest. Unless the products delivered to you are not as per your order, or are damaged on delivery then we cannot accept returns and refunds of paints. Your statutory rights are not affected. You must inform us within 24 hrs of delivery if the goods received are damaged.

Returns and Exchanges:
We want you to be entirely satisfied with every purchase made from Buy Organics Ltd as we aim to offer you excellent quality, value and service at all times. We doubt you’ll need to use this service as we believe wholeheartedly in the high quality and purity of the items we sell. For that reason you can return or exchange goods within 14 working days following delivery as long as they are in their original packaging, have not been used and are re-saleable unless otherwise stated in delivery of ‘product’ section. Your statutory rights are not affected.

An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment (and also your warranty for mattresses /beds). If you wish to return an item for exchange or you have decided not to keep it, simply contact us first within 7 days of receipt of item by email at www.buyorganics.co.uk or on 02089521424, stating your invoice number and the goods which are being returned. Returned items must be accompanied by a copy of your paid invoice and accompanied by original packaging. Goods should arrive back with us no later than 14 days after your having received them. Customers should arrange their own return courier. If, however Buy Organics Ltd, are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. Within thirty days. All goods must be in a new and unused condition together. If you are in any doubt, please contact us on telephone number 0208 952 1424. We recommend you obtain proof of posting for returns as we cannot accept liability for goods that do not reach us.

Return address
All standard goods may be returned to:

If returned; mattresses and alcohol must be returned to our manufacturers/suppliers. The addresses will be provided at time of return Please contact us before returning any such items.

Damaged goods
If you receive goods that are faulty or that have been damaged in transit, contact us as soon as possible or within 3 days of receipt of goods at www.buyorganics.co.uk or on 0208952 1424, stating your order number and the goods that are damaged /faulty. Send the goods back to us at 54 Broadcroft Avenue, Stanmore, Middlesex, HA7 1PF, within a reasonable time, preferably within 7 working days following receipt of the goods. We will then credit your account for the damaged goods or re-dispatch as appropriate. Your statutory rights are unaffected. On some occasions goods will need to be returned straight to our manufacturer, and not to the address stated above. You will be advised of this when you initially email us, it is therefore necessary for you to contact us in the first instance.

Damaged Drinks
If there is a problem with your order please contact us. We will credit you for single damaged / out of condition bottles, or re-despatch as appropriate.

Returns and Cancellations of mattresses and beds.
If you are dissatisfied with your purchase for whatever reason you may, preferably within 7 days of delivery, contact us to arrange for collection of the goods at your expense. All deposits are non-refundable. This option does not apply to Products customised to your specific needs and requirements. Any money, which the Buyer has paid, will be refunded within 30 days provided that the goods are returned to the manufacturer in their original packaging and same condition as at the time of delivery to the customer. Items, which are not adequately packaged at time of collection, will not be collected and a charge of £25 will be levied to cover the cost of the failed collection. Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress it must be kept wrapped until you have made a decision on its suitability.

Acceptance of Mattresses and Beds
According to the manufacturer’s returns policy, you shall be deemed to have accepted the Products 7 working days after acceptance of delivery. After acceptance you shall not be entitled to return mattresses/beds. This does not affect your statutory rights.

Damaged or faulty Mattresses
In the unlikely event that you receive a mattress/bed that has sustained any damage, please DO NOT accept delivery, DO NOT sign the delivery sheet, instead ask the driver for a damaged freight report which will need your signature. Contact us as soon as is practicable. Goods are not covered by transit insurance once you have accepted delivery.

Warranties and liability of Mattress/beds
All mattresses and beds supplied by Buy Organics Ltd come with a manufacturer's warranty of 12 months. Your invoice is your warranty, keep it safe. In the event of a claim, customers should in the first instance contact the Buy Organics Ltd. Do not allow your mattress to fall or be bent over as damage may be irreparable and is not covered under warranty.

Distance Selling Regulations
You have a right to cancel your order within seven working days following the day after the date of delivery for any item purchased through the website under the distance selling regulations for refund. Refunds will be made within 30 days of cancellation. This does not apply to any item customised or items made to your specification.

To cancel any item, you can e-mail, telephone, or write to us quoting your invoice number. You must take reasonable care of the items, and must not use them. Goods must be returned to us within seven days of your notice to cancel. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed courier’s direct costs from the refund given.

Providing the goods are received back in an unused condition, and with all accessories, you will receive a refund within thirty days of your notice to cancel.

Reasonable care implies that it is the customers responsibility to ensure that the goods are kept in a safe, clean, dry, damp-free and cool environment and for hygiene reasons, that seals are not broken prior to return. If there is no seal then customers may open products to look at them but not use or try the contents.

Products
Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary. Buy Organics Ltd cannot be held responsible for variations in hue or colour of any products. With regards to ordering paint, Buy Organics Ltd advises that you firstly purchase a sample pot to get a better idea of the colour before placing large orders, however it should be noted that batches do vary, so slight variations may occur.

INSURANCE!!

Force Majeure
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire, terrorism, war and legislation; petrol crisis and transport or weather disruptions. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Ownership of Goods
All items supplied to the customer remain the property of Buy Organics Ltd. until final payment of all sums owing in respect of those goods has been received in full by us.

Complaints
Any complaint can be communicated directly to Buy Organics Ltd. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation. You can contact us at mail@buyorganics.co.uk

Privacy Policy
This privacy policy covers Buy Organics Ltd., its Web sites, and any other method of selling.
You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data. All information is collected lawfully and in accordance with the Data Protection Act 1998.
We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels.
The type of information that we will collect will include,

Your title and name
Known address
Contact telephones numbers
E-mail address
Order and Payment details

Individuals registering their details online may do so on the understanding that they are aware of the intended purpose for the collection of data. They may be sent further information / communication via email, and post..
Our website contains links to third party websites operating their own terms and conditions and privacy policies, Buy Organics Ltd. is not responsible for the policies of any linked third party sites.

Access to information
We will aim to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by:
• Sending an email to www.mail@buyorganics.co.uk
• Writing to this address: Buy Organics Ltd. 54 Broadcroft Avenue, Stanmore, Middlesex, HA7 1PF.
• Telephone 0208 952 1674 (during office hours).
We will provide you with a readable copy of any personal data that we may hold about you, within fourty days of receipt of your request. We will require proof of your identity before releasing any data. We will provide the information at a charge of £10.00 payable with your request.
In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.
We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.
If you should have any queries regarding our privacy policy or terms and conditions, please contact us directly.
If you are currently receiving information from us and would prefer not to, please email us at mail@Buyorganics.co.uk with "No further mailings" in the subject box. Please provide your invoice number and postcode, or click on the unsubscribe link placed at the bottom of all our emails to you.

Buy Organics Ltd Privacy Policy.
Introduction
www.buyorganics.co.uk is owned and operated by Buy Organics Ltd, a limited company registered in England.

We do not record or process any personal information about individuals who visit this website, except when you choose to send us information by e-mail, conventional mail, telephone, fax or other means.

Buy Organics Ltd considers Internet user privacy and data protection to be of high importance. Buy Organics Ltd complies with the Data Protection Act 1998 in relation to all processing of data supplied to us by users and other personal data in our possession for any reason.

Personal information
Please note that all the information you provide to Buy Organics Ltd will be stored and processed in the United Kingdom.
We do not sell, trade, lease, loan or rent any personal information to outside organisations or individuals, except when we need to advise domain name registrars of details for their records in administering your domain name, (The information sent to the official registrars is then made public by them and is available for others to see via a "who is" search on the Internet) or when we have requested and received your consent to share information, or when we have to share information for a product or service you have requested, or we are required by law to disclose details in the form of court orders or legal processes. In the event that we have a drop shipping agreement with a manufacturer of products featured on our site, we may need to pass on your name and address details to our product manufacturers in-order for goods to be shipped to you. This is the only purpose and occasion in which your name & address details would be shared with an outside party. This arrangement may be with parties in and outside of the UK.

Links to other sites
Buy Organics Ltd may contain various links to other sites. These sites have their own policies and practices with respect to online privacy, and Buy Organics Ltd cannot be responsible for the privacy practices or the content of these sites.

Information automatically logged
Your IP address is used to gather broad demographic information, and for other purposes such as monitoring visitor frequency to our website, this data is not shared.

Finally
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, please inform us immediately and we will delete or correct it promptly.
Contact: mail@buyorganics.co.uk or write to:

Buy Organics Ltd
54 Broadcroft Avenue
Stanmore
Middlesex
HA7 1PF

The personal information that we hold will be held securely in accordance with our internal security and the law.